Cheapest is not necessarily best
Logic tells us that if two loaves of bread of the same quality are priced so that loaf A is cheaper than loaf B, then clearly loaf A is the one we should buy. Indisputable fact. We can make the same case in an infinite number of examples. The key considerations are that there be […]
Developing committed customer relationships
If you plotted the COVID-19 learning curve on a graph for our industry it would be nearly vertical. Although the conditions were different during the credit crunch twelve years ago, the industry has proved to be so much more adaptable in keeping the mortgage process going. Clearly, the advances in technology have had much to do […]
Technology – accelerating the case for AR networks
Any wistful debate over whether things will get back to the way they were before COVID-19 is a complete waste of time. Those ‘things’ won’t! This is not the time to get teary-eyed over how wonderful it all was. The pre-COVID mortgage market was already dynamic and evolving. Still, the pandemic, along with all its […]
Resilience shining through – Shaun Almond, Managing Director
As most people who know me will say, I am glass half full person, who will always find the best in every situation. I admit that the current issues looked daunting, particularly as the lockdown took effect, but my natural optimism has not taken long to reassert itself. When there are elements which are outside […]
HLPartnership sees proof that technology matters in the new normal.
HL Partnership, the mortgage and protection adviser network, has seen a jump from 19% to 30% in the number of online factfinds requested and completed by its members’ customers since the start of the lockdown. With the total number of factfinds being created by HLP members also approaching pre-COVID levels, HLP’s Managing Director, Shaun Almond […]
Data Significantly Improves Communication Opportunities for HLP Firms
For the latest release of its monthly eNewsletter, HL Partnership has seen over two thirds of network members signed up to the service, which has meant almost 80,000 customers now receive a communication by the network on behalf of its firms. This is in contrast to the 28,000 that were sent when the service launched […]
“Is your IT putting your business at risk”?
Ask any mortgage broker, in normal circumstances, what their biggest headache is and apart from the usual grumbles about lenders and their perceived or real shortcomings, the majority of answers will centre around IT and choosing software which covers a number of important areas. Among those areas are a properly joined up service to link […]
HL Partnership partners with MBT to provide members with affordability tool
Mortgage Broker Tools (MBT) has collaborated with HL Partnership to provide members with a free three-month trial of its MBT Affordability tool. This will be followed by discounted pricing to access the platform. MBT Affordability gives brokers access to the affordability calculations of more than 40 lenders from a single form. HL Partnership members can […]
Data driven campaigns deliver great customer outcomes
Now that the initial shock of the market’s sudden deterioration has been absorbed and we are getting used to lockdown and the prospect of facing the working day in pyjamas, thoughts must turn to ways in which we can begin the process of building up new business prospects in the absence of our everyday mortgage […]
Talking today leads to a customer for life
Little did I know last month when I talked about the importance of customer contact that advice on protecting families’ standard would take such a level of importance now that the realities of illness have sadly impacted so many peoples lives in the UK. In light of the current crisis, the advice is so crucial for […]